Shipping Policy

01 Freight Shipping Overview

Due to the size and weight of engines and transmissions, most orders are shipped via freight carrier rather than standard parcel service. Freight shipments are palletized and require specific delivery conditions described below.

02 Delivery Address Requirements

• Shipments can only be delivered to a business address equipped with a forklift or loading dock capable of unloading palletized freight.
• Residential deliveries, or business addresses without forklift/loading dock access, require liftgate service.
• Liftgate Fee: If your delivery address does not have forklift or loading dock access, an additional liftgate service fee of $250–$300 will apply, depending on the carrier’s rate for that shipment. This fee will be disclosed to you prior to shipment; if it was not included in your original order total, our customer service team will contact you to confirm the additional charge before your order ships.
• It is the customer’s responsibility to accurately disclose the delivery location type (residential vs. commercial, dock/forklift availability) at the time of order. Providing inaccurate delivery information may result in delivery delays, redelivery fees, or additional carrier charges, which are the customer’s responsibility.

03 Shipping Timeframes

• Estimated shipping and delivery timeframes will be provided at the time of purchase or by our customer service team based on part availability and your location.
• Timeframes are estimates only. PowerX Auto Parts is not liable for delays caused by the freight carrier, weather, mechanical breakdowns, customs (if applicable), or other circumstances outside our reasonable control.
• Expedited shipping may be available for an additional fee upon request — contact customer service prior to placing your order.

04 Shipping Costs

• Shipping costs are calculated based on the size, weight, and destination of your order and will be presented before checkout is completed, unless otherwise quoted directly by a sales representative.
• Any additional accessorial charges (liftgate, limited access delivery, redelivery due to failed first attempt, etc.) that were not included in the original shipping quote will be communicated to the customer before being charged, where reasonably possible.

05 Receiving Your Shipment

• Check the pallet and packaging for visible signs of damage, crushing, or tampering before the driver leaves.
• If damage is visible, note it in writing on the delivery receipt/Bill of Lading (BOL) before signing, and take photos if possible.
• If the shipment appears severely damaged, you have the right to refuse delivery — but you must contact PowerX Auto Parts immediately (within 24 hours) to report the refusal so we can coordinate with the carrier.
• Concealed damage (damage discovered after unpacking, not visible at delivery) must be reported to PowerX Auto Parts within 48 hours of delivery, with photos, to be eligible for a freight claim.
• Signing the delivery receipt without noting damage may limit or void your ability to file a successful freight claim, as this is a requirement of the shipping carrier, not a PowerX Auto Parts policy.

06 Failed Delivery Attempts & Redelivery

• If a delivery attempt fails because no one was available to receive the shipment, or because the location did not meet the delivery requirements disclosed in Section 2, the carrier may charge a redelivery fee, which will be passed on to the customer.
• Storage fees may apply if a shipment is held at a freight terminal for an extended period due to a missed delivery.

07 Address Changes

• Address changes requested after an order has shipped may not be possible depending on carrier policy, and may incur additional fees. Please ensure your shipping address is accurate at the time of order.

08 Shipping Restrictions

• PowerX Auto Parts currently ships to addresses within the United States. International shipping is not available at this time unless otherwise agreed to in writing.
• We reserve the right to decline shipment to certain addresses (e.g., freight-restricted zones, unverifiable addresses) at our discretion.

09 Questions About Shipping

If you have questions about delivery requirements, liftgate fees, or shipping timeframes before placing your order, please contact our customer service team so we can help you prepare for a smooth delivery.