Return, Cancellation & Refund Policy

01 Order Cancellations

• Orders may be canceled within 24 hours of the original purchase, provided the part has not yet shipped.
• All cancellation requests must be confirmed in writing (email) AND by phone call to our customer service team. A cancellation request submitted through only one method will not be considered valid until confirmed through both.
• Approved cancellations are subject to a 25% restocking fee, plus any one-way shipping cost already incurred, both of which will be deducted from your refund.
• Orders that have already shipped at the time a cancellation is requested will be treated as a return and are subject to the Return Policy below, not the Cancellation terms.

02 Return Eligibility

Returns are accepted under the following conditions:

• The original invoice must accompany all returns. Returns without proof of purchase will not be processed.
• Returned parts must not show signs of installation, attempted installation, physical damage, or alteration. Parts that have been installed are not eligible for return under this policy (see Warranty Policy for post-installation issues).
• Return requests must be initiated by contacting our customer service team to receive a Return Merchandise Authorization (RMA) and return instructions before shipping any part back. Unauthorized returns may be refused or delayed.

03 Damaged, Defective, or Delayed Shipments

If your part arrives damaged, defective, or the shipment was significantly delayed, please contact PowerX Auto Parts before disputing the charge with your bank or card issuer. Chargebacks filed without first contacting us may delay resolution, as we are often able to resolve these issues faster directly.

To report an issue, please have the following ready:

• Order number
• Photos of the damage or defect (if applicable)
• Delivery receipt/Bill of Lading, noted with any visible damage at time of delivery (see Shipping Policy)

04 Restocking Fees

• A 25% restocking fee applies to:
• Returns of uninstalled parts (buyer’s remorse, wrong part ordered by customer, etc.).
• Approved order cancellations (see Section 1).
• Restocking fees do not apply to returns confirmed by PowerX Auto Parts to be the result of our error (wrong part shipped) or a verified manufacturing defect.

05 Return Shipping Costs

• The buyer is responsible for all return shipping charges , except where PowerX Auto Parts confirms the return is due to our error or a defective part, in which case we will provide prepaid return shipping instructions.

06 Refund Terms

• To qualify for a full refund (less applicable restocking and shipping fees), the returned part must be shipped back within 7 business days of return authorization.
• Original shipping and handling charges are non-refundable , except in cases of confirmed seller error or defect.
• For mechanical parts (engines/transmissions) returned due to a claimed defect, PowerX Auto Parts requires a detailed written inspection report from a certified/registered mechanic documenting the issue. This report will be reviewed before a refund is approved. Refund requests without supporting documentation for a defect claim may be denied or processed under standard return terms (with restocking fee).
• Once a returned part is received and inspected by PowerX Auto Parts, we will issue a replacement or refund within 5–7 business days.
• Refunds are issued to the original payment method used at checkout.

07 Non-Returnable Items

The following are not eligible for return under any circumstances:

• Parts ordered specifically for testing or trial purposes
• Installed or attempted-to-be-installed parts
• Parts damaged due to improper installation, misuse, or failure to follow manufacturer guidelines
• Electrical components (see Warranty Policy)

08 How to Start a Return or Report an Issue

Contact our customer service team with your order number and a description of the issue. We will guide you through the RMA process and confirm eligibility before you ship anything back.